FAQs

Quick answers to frequently asked questions

Where can I download Simon's Slots and other apps?
Simon's Slots is currently available for download from the following app stores: Apple App Store (for iOS devices) Amazon Appstore (f...
Wed, Feb 24, 2016 at 3:06 PM
Supported Platforms
Simon's Slots and our other apps currently support play on these device platforms: Windows RT (tablets with x64, x86, and ARM processor...
Wed, Feb 24, 2016 at 3:08 PM
How do I save my progress?
While playing any Blue Crystal Labs app, your progress is continuously saved to your device automatically and there is no need to manually save your progres...
Wed, Feb 24, 2016 at 3:12 PM
What is a Support Code and how do I find it?
The Support Code is a unique identifier assigned to you when you play Simon's Slots or any other Blue Crystal Labs app. The Support Code is found in th...
Wed, Feb 24, 2016 at 3:13 PM
I made a purchase but it has not been credited. What can I do?
If you have made a purchase and have not received it, please do the following: If you are in a machine, return to the lobby. This action forces your ...
Wed, Feb 24, 2016 at 3:15 PM
What are the chests?
Chests will appear when you have correctly matched Simon's Rhythm challenge and the reels do not match a payline. The chest will appear and award you w...
Thu, Sep 17, 2015 at 2:31 PM
What are pay lines?
Wondering why a certain combination of symbols rewarded you with credits? Curious to know how the amount was determined? This guide will help answer your qu...
Thu, May 28, 2015 at 3:34 PM
What does the exclamation icon mean?
What does it mean when there is an icon with an exclamation point on it? The following image shows the icon in the Simon's Slots Lobby: ...
Mon, Oct 19, 2015 at 3:27 PM
How can I earn free credits?
To earn free credits in Simon's Slots, you have the following options: Connect to Facebook - by connecting to Facebook, you will receive a one...
Thu, Jan 28, 2016 at 2:23 PM
Switching Play Modes: Classic vs. Simon's Mastery
Simon's Slots introduces the innovative Simon's Mastery mode to your classic slot machine experience. Simon's Mastery is a matching challenge...
Mon, Oct 19, 2015 at 3:40 PM